Faq
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.
Can I modify or cancel my order after placement?
Order modifications or cancellations must be requested within 1 hour of placement. Please contact us immediately at [email protected] with your order number.
Do you offer installment payment options?
Yes, we offer installment payment options through our financing partners at checkout for qualifying orders.
Shipping & Delivery
What are your shipping options and costs?
We offer standard shipping (5-17 business days)
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number to monitor your package's delivery status.
Do you offer white glove delivery service?
Yes, we offer white glove delivery for large furniture items like sofas, recliner chairs, and storage cabinets. This service includes room placement and basic assembly.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for most items in original condition. Furniture items may have specific return requirements due to their size and nature.
Are there any non-returnable items?
Customized items, assembled furniture, and final sale items marked as such cannot be returned. Wall art and trash cans must be returned in original packaging.
How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive your returned item. The timing for the refund to appear in your account depends on your payment method.
Product Information
Do your products come with assembly instructions?
Yes, all products requiring assembly include detailed instructions. For complex furniture items like sofas and pantry cabinets, we also provide online video tutorials.
What materials are used in your furniture?
We use high-quality materials including solid wood, engineered wood, metal, and premium fabrics. Specific material information is available on each product page.
Do you offer product warranties?
Yes, most of our furniture comes with a 1-year manufacturer's warranty against defects. Please check individual product pages for specific warranty details.
Customer Service
How can I contact customer service?
For any questions or concerns, please email us at [email protected]. Our team typically responds within 24 hours during business days.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM EST, excluding major holidays.
Do you offer product recommendations or design advice?
Absolutely! Our design specialists can help you choose the perfect furniture pieces for your space. Contact us at [email protected] with your requirements.
Can't find the answer you're looking for? Our customer support team is here to help. Email us at [email protected] for personalized assistance.