Refund policy

At BoisBliss, we strive to ensure your complete satisfaction with every purchase. Our refund policy is designed to provide fair and transparent solutions for eligible products.

Refund Eligibility

  • Items must be returned within 30 days of delivery
  • Products must be in original condition: unused, unassembled, and with all tags attached
  • Original packaging must be intact and undamaged
  • Proof of purchase is required

Certain items may have specific return requirements due to their nature:

  • Furniture and large items (sofas, recliner chairs, cabinets) require special return arrangements
  • Wall art must be returned in original protective packaging
  • Assembled products are not eligible for refund

Non-Refundable Items

  • Custom or made-to-order furniture
  • Products with visible signs of use or damage
  • Items missing original packaging or accessories
  • Final sale items (clearly marked at time of purchase)

Return Process

  1. Contact our support team at [email protected] to initiate return request
  2. Include your order number and reason for return
  3. Wait for return authorization and instructions
  4. Package items securely using original packaging
  5. Ship items to provided address with tracking

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Amount will be credited to your original payment method
  • Shipping charges are non-refundable unless due to our error
  • You will receive email confirmation when refund is processed

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery at [email protected]
  • Provide photos of the damage or defect
  • We will arrange for replacement or refund at no additional cost

Need Assistance?

For any questions regarding our refund policy or to initiate a return, please contact our customer support team at [email protected]. We typically respond within 24 hours during business days.